Defect Identification, Rectification & Customer Service

Whilst every effort is made to ensure that properties are constructed ‘defect free’ in reality we understand that defects will arise from time to time. When such issues materialise it is important that they are identified and addressed as quickly as possible, and with minimal impact on the customer whilst maintaining budgets and reputations.

While some issues will be clear and can be addressed simply, difficulties often arise when either the identification of the defects are complex; the resolution requires multi-trade coordination; the formation of a clear, concise specification of remedial works are required or where the homeowner requires a lot of personal attention.

A combination of soft skills, technical and construction experience means we are able to deal with the most complex situations effectively and efficiently. Covering the whole range of defects affecting all types of properties, we have developed an awareness of detailed problems and their causes. Along with a team of specialists and a network of trusted contractors we can cater for a range of large or small projects. All operatives are fully conversant with the requirements of working within occupied premises, and are pre-qualified, security checked, hold CSCS accreditation and are fully Health and Safety compliant.

This means we can offer:

  • Full Service Defect Identification
  • Remedial Specification
  • Full Tender of Remedial Works
  • Supervision and Sign Off of Completed Works All Communication with the Homeowner

Such a range of services means our clients can focus on their day-to-day business as opposed becoming encumbered with complex and time-consuming defect resolution.

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